Every YBM client is
provided with a signed Confidentiality Agreement prior to commencing any work.
We are registered "Data Controllers" with the UK Information Commissioner's Office under the UK General Data Protection Regulations.
Client’s business affairs shall not be discussed or disclosed to any third parties.
YBM undertakes that all
work carried out on behalf of its Clients is carried out with the utmost diligence
and attention to accuracy.
Work is only accepted if we feel we have
the ability to complete the task[s] within the time frame required.
Quotations and consultations are usually
free unless otherwise stated and agreed beforehand.
Any time frame and constraints relating to
any work will be clearly stated and agreed to by both YBM and its Clients.
Instructions and information can be
provided and exchanged by either YBM or the Client by conventional means (e.g.;
post and courier etc.), or by secure electronic data transfer of any
All information provided by and to
either party shall be given at a reasonable time to allow either party to
fulfil its obligations in all respects.
Both the Client and YBM are at liberty to
terminate any agreement between them at any time and without penalty upon
completion of any instructions underway or by the Client agreeing to pay all
agreed fees and costs up to the date of termination.
YBM will not accept to undertake any
work that is illegal or might be construed as such or is contrary to regulatory
requirements and stipulations.
Any training or equipment needed for YBM
to carry out work for a client will be agreed in writing and may be subject to
additional client costs.
YBM endeavours to ensure regular
training for its team member to follow best practice with in their work.
Agreed hours of work and responses to
communication will be identified and
outlined in individual client’s contract.
YBM will hold current Public Liability and Professional Indemnity insurance at all
YBM will always attempt to provide 100
percent accuracy in its work. However, it will be the responsibility of the
Client to ensure that all work completed by YBM is fully checked and reviewed
to ensure that all requirements have been met and that all wording and data is
YBM will only act on behalf of a client
with any third party, following specific authorisation.
Payment of 'one off' fees shall be within
14 days of the invoice date or in the case of a partial payment application,
within 14 days of the application date.
Ongoing monthly contracts shall be
invoiced a minimum of 5 working days before the end of each month or agreed
date, or partial month thereof, with payment made on the final day/agreed day of
the month. If the final day of the month is a weekend or Bank Holiday then
payment will be made the preceding or first following working day.
For certain types of work especially those
requiring extensive use of resources YBM may stipulate alternative payment conditions
to those above which will be clearly stated to the Client prior to Client entering
into a contract.
Agreed incidental costs and expenses
will be itemised on the appropriate invoice for payment under the terms above.
Payment is to be made by direct Bank Transfer.
Overdue invoices will, at the discretion
of YBM be charged at the prevailing UK Government recommended rate of interest
for overdue accounts.
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